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Deliveries & Returns

Deliveries & Returns
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DELIVERIES

Everdure ships within Australia using a variety of delivery methods and shipping usually takes between 2-5 business days.

 

Order Processing Time Frames

  • All orders placed before 12pm(AEST) each working day will be processed that same day.
  • All orders placed after 12pm(AEST) each working day will be processed the following working day.
  • All orders placed on weekends & public holidays will be processed next business day.

 

Order Tracking & Delivery Time Frames

  • Once your order has been dispatched from our warehouse you will receive a Shipping Confirmation email, which will include a unique tracking number for your order.
  • To track your order, proceed to the link provided in your confirmation email.
  • Shipping usually takes between 2-5 business days however, we do not guarantee delivery within any particular time frame.

 

Delays & Issues with Delivery

  • If there are delivery issues please contact Everdure through our contact form.
  • It is your responsibility to ensure that all address details provided are correct. We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided.

 

Missed or Return Deliveries

  • All orders returned to sender due to an incorrect address or not being claimed will be refunded less the cost of shipping.
  • Missed or returned deliveries cannot be re-dispatched; you must place a new order.

 

Refused Deliveries

  • If you refuse a shipment from Everdure you are responsible for the original shipping charges that are incurred on the package and the cost of returning the package to Everdure.
  • Upon receiving your refused delivery we will process a refund for your order, minus the aforementioned shipping charges.

 

RETURNS

Not satisfied with your recent Everdure purchase? We’ve made returns easier than ever.

 

  • We are happy to accept returns on full price items that are in original condition should a request for return be received within 14 days of you receiving your order. Any items returned outside of this time frame will not be accepted.
  • Upon receipt of the return authorisation number from Everdure, product needs to be shipped back to Everdure within 10 business days.
  • Should you need any assistance in arranging a carrier for the return, please contact Everdure through our contact form.
  • Full price items can be returned for store credit, refund or exchange only. Please note all Clearance orders are final.
  • If you purchased your full price item with a credit note or gift card, a new credit note or gift card with the purchase price of your item will be issued.
  • Original condition means the condition you received the item in, with all packaging and documents included in the box. Returned items must not be used or damaged in any way. They must have tags attached and must be returned in its original box or case.
  • All items will be reviewed individually upon return. If your return is accepted, we will refund the price paid for your item via your original payment method.
  • If we receive a returned item in an unsuitable condition, the refund will become void and the item will be sent back to you at your expense.
  • The items you choose to return are your responsibility until we receive them. We are not responsible for any returned items that are lost in transit. We recommend that you secure tracking and/or insurance for the items you are returning and keep proof of postage.
  • All return postage costs are at your expense, unless the item arrives not as ordered, damaged or is deemed faulty.
  • Returns are processed within 5 working days of receiving them. You will be sent an email notification once your return has been processed. Refunds via PayPal clear almost immediately after they have been processed however refunds via credit card can take up to 5 working days depending on the financial institution.

 

How to Return An Item

  • You will need to email [email protected] to request an #RA
  • Upon receiving your #RA, please re-pack your item with labels and tags still attached, in the bag and / or box it arrived in. Pack your item and the returns form into an appropriate post package and send the address supplied by the Everdure customer service team.
  • Please note we will not accept any order without an RA number lodged with Everdure first.

 

Product Issues

  • Have an issue with a Everdure product or not working as expected?
  • Get in touch with our customer service team at [email protected] who will assist with resolving any issues you might have.